Frequently Asked Questions
Everything you need to know about ING Premium Sports Products and your shopping experience.
What makes ING products 'Premium' compared to standard sports gear?
At ING, we prioritize professional-grade materials, ergonomic design, and durability. Our products undergo rigorous testing to ensure they withstand high-intensity training while providing maximum comfort and performance enhancement.
How long does shipping take within Israel?
We offer fast nationwide shipping. Standard delivery typically takes 3-5 business days, while express options are available for major cities with delivery within 24-48 hours.
What is your return and exchange policy?
We offer a 14-day return policy for unused items in their original packaging. If you need a different size or are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Do you provide a warranty on electronic sports equipment?
Yes, all our premium electronic gear and specialized machinery come with a manufacturer's warranty ranging from 12 to 24 months, depending on the specific product category.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), digital wallets like Apple Pay and Google Pay, and secure local payment installments through supported providers.
Can I get professional advice on which equipment is right for me?
Absolutely. Our team of fitness experts is available via WhatsApp or email to help you choose the right gear based on your fitness level, goals, and training environment.